Salesforce Admin Exam

1. Amazing Inc. is a global manufacturer in the field of audio equipment. They recruited a Salesforce Administrator to start the implementation for their global sales operations team. The Administrator found that there is a matrix organizational structure, and many users have 2 managers. How can he ensure that the managers for each user can be recorded? Choose 1 answer.

A. Create 2 self lookup User object manager fields

B. Create 2 hierarchical relationship fields to set up User managers.

C. Use the standard Manager field and create an additional User manager field as a standard lookup to the User object.

*D. Use the standard Manager field on the User record and create an additional hierarchical relationship manager field.

2. A sales representative has just left Cosmic Enterprise Solutions. What should be done to ensure that the user can no longer log in to Salesforce? Choose 1 answer.

A. Delete the user contact

*B. Deactivate the user record

C. Deactivate the user contact

D. Delete the user account record

3. HR has informed you that a Salesforce user has left the company. What is the best course of action? Choose 1 answer.

A. Leave the user record but unassign the Salesforce license

B. Leave the user record active and use for the next user that needs to be set up by updating the name and email address

*C. Deactivate the user after ensuring the user is not the sole recipient of a workflow email alert

D. Delete the user after transferring any records owned to another user

4. A user is having trouble resetting their password. The default password policy settings have not been changed. Which 3 of the following would a Salesforce Administrator advise? Choose 3 answer.

*A. The password needs to have at least one alphabetic character and one number

B. The password cannot be one of the last four passwords

*C. The security question's answer should not contain the password

D. If a user enters too many incorrect passwords, the user will be locked out and will have to wait 10 minutes to try again

*E. The password needs to have at least eight characters

5. Brewmount Inc. has established single sign on (SSO) for their Salesforce org recently. With the SSO implementation the users started reporting that they are unable to reset their password. What is true in this situation?

Choose 2 answer.

*A. Salesforce password policies do not apply for SSO users.

*B. Users cannot reset their password within Salesforce.

C. The 'Reset my Password' option in all user profiles needs to be enabled.

D. A case should be opened with Salesforce support.

6. The Administrator received a task to create 100 user records in his organization. He is planning to use Data Loader, preparing a data load file and verifying that all required field information is present. From the list, which of the following fields are required fields to create a user with Data Loader?

Choose 1 answer.

*A. First Name, Last Name, Username, Alias, Email, ProfileId

B. First Name, Username, Email, Role and User License

C. First Name, Last Name, ProfileId and User License

D. First Name, Last Name, Email, ProfileId and Role

7. Sam, a marketing executive, has resigned and joined a new company. The Salesforce Administrator from his previous company needs to remove this user from the system. He chose to deactivate Sam in the system. What is true when a user is deactivated in Salesforce?

Choose 3 answer.

*A. Sam will not be deleted from the system but will no longer be able to log in to Salesforce.

B. Any records created by the inactive user are transferred to the administrator.

*C. His records can be transferred to another user.D. Deactivated users retain access to records manually shared with them.

*E. A user that’s assigned as the sole recipient of a workflow email alert cannot be deactivated.

8. The Sales Team of J.W. Computing is comprised of the Sales Manager, Sales Team Leads, Sales Executives and Sales Reps. All of them are assigned to the custom profile Sales Team. The Sales Manager requested that he should be able to see all the Account and Opportunity data of his team. The organization is using a private sharing model. How can the Administrator achieve this?

Choose 1 answer.

A. By Assigning a permission set to View All Team’s data

B. The Administrator should open a new case with Salesforce support to achieve this.

*C. By Assigning a Role to the Sales Manager that is higher in the Role Hierarchy than his team

D. By Assigning the Sales Manager a View All Data permission

9. A user has left your company and you need to ensure immediately that they cannot log in to Salesforce. In what situations would you choose to freeze the user instead of deactivating them?

Choose 2 answer.

A. If the user may return to the company

B. If the user is the owner of Account records

*C. If the user is part of custom hierarchy fields

*D. If the user is a default owner of Leads or Cases

10. All internal users are being prompted to activate their computer when they log in to Salesforce for the first time. Is it possible to change this?

Choose 1 answer.

A. Yes – Activation can be deactivated for particular users on the user record

B. No – all users must activate their computer when logging in for the first time

C. Yes – User Activation can be turned off in settings for all users

*D. Yes – Activation can be bypassed by adding a range of IP addresses to a trusted range

11. The Salesforce administrator has set up login hour restrictions on the Marketing team profile so that they could access the application between 8:00 a.m. to 4:00 p.m. What will happen if a user who logged in at 3:45 p.m continues to work until 4:01 p.m.?

Choose 1 answer.

A. The user is automatically logged out

B. The user is asked in a popup window if he would like to extend his session

*C. The user is logged out on navigation to a new page or data update operation (create, save, edit, delete)

D. The user can keep working continuously without any issues

12. A user is not able to login. What could be the reason for this?

Choose 2 answer.

A. The user is attempting to log in outside of the org wide login hours

B. The user is attempting to log in from an IP address outside of the org wide trusted IP range

*C. The user is attempting to log in outside of the login hours defined for their profile

*D. The user is logging in from an IP address outside of the defined range for their profile 

13. Martin, the Administrator, will be on vacation for 3 days. He used the ‘Delegated Administration’ function to allow Andrew, the Sales Manager, to do certain administrative duties. Which tasks would Andrew be able to do as a result of being a delegated administrator?

Choose 3 answer.

*A. Create and edit users in specific profiles and roles

B. Modify permission sets

*C. Reset passwords for users in specific roles

*D. Assign specific permission sets

14. A user was deactivated several months ago. What can be done to reactivate the user?

Choose 1 answer.

A. Create a new user

*B. Enable the active checkbox

C. Disable the active checkbox

D. Create a new contact

15. After attempting to log in to Salesforce with invalid passwords, a user is now locked out. How can a System *Administrator assist the user?

Choose 2 answer.

A. Unlock the user

B. Ask the user to reset the password themselves

C. Update the user's password to a temporary one and email it

*D. Reset the password using the Reset Password button

16. Recently a new candidate tab requested by the Human Resources team of Telco Inc. was created for the recruitment application. The HR team is unable to locate the tab within the application. What should the Salesforce Administrator check to resolve the issue?

Choose 3 answer.

*A. Check if the Candidate custom tab is visible for the HR team user profile

*B. Check if the object permission is correctly applied to the HR profile.

C. Check if the field level security for the candidate object is enabled for the HR team users

*D. Check if the Candidate custom tab is added to the recruitment application

17. Technology Inc has a large number of external Community and external Chatter users, and the Salesforce Administrator spends a lot of time processing deactivation requests when users change jobs. How could this be addressed?

Choose 1 answer.

A. Assign all deactivation requests to one administrator

B. Set 'Auto Deactivation' after 90 days of inactivity

*C. Enable 'User Self Deactivate'

D. Enable 'Mass External User Deactivation'

18. What are the implications of freezing a user?

Choose 2 answer.

A. After freezing a user account, the user license will be made available for use by another user in the organization.

*B. Access can be allowed again by unfreezing the user.

*C. The user will no longer be able to log in.

D. The user will be able to log in, but will not be able to update any records.

19. A Salesforce Administrator needs to set up users in a production organization and also in a sandbox organization. What does the administrator need to consider when setting up the users?

Choose 2 answer.

A. Two users cannot have the same email address

B. Salesforce will check to ensure the username is a valid email address

*C. The username must be in the format of an email address

*D. The usernames need to be unique across all production organizations globally

20. A Salesforce Administrator often deals with record-level security. Which of the following are correct regarding record-level security?

Choose 2 answers.

*A. Sharing rules can never be stricter than the organization-wide sharing defaults

B. Roles are used to open up the record access among user groups (i.e. horizontally).

*C. Roles are used to create a sharing hierarchy among users.

D. Organization-wide sharing defaults are always used for opening record access to the user

21. Bob and Patrick are sales users and share the same custom sales profile. The sales profile allows create and edit of contacts but not delete. The sales manager would like Patrick to be able to create and edit contact records, however Bob should also be able to delete contacts. How can the administrator configure this most efficiently?

Choose 1 answers.

A.Two sales users cannot have different permissions on the Contact object

B. Set up the role hierarchy to meet this requirement

*C. Create a permission set and assign it to the users accordingly

D. Create a new custom profile for Bob

22. An organization has a read-only opportunity sharing model. It also uses Enterprise Territory Management and has an active territory model with the following territories: Japan, United States, France, and Argentina. The VP of Sales would like the reps in Japan and France to have read/write access to the opportunities owned by reps in the United States. How can the Salesforce administrator configure the system to meet this requirement?

Choose 1 answers.

A. Ask United States reps to manually share their opportunities with the reps in Japan and France

B. Create two sharing rules based on users assigned to territories

*C. Create a sharing rule that shares the opportunities owned by US reps with a public group consisting of members in the Japan and France territories

D. Change the organization-wide default setting of opportunities to ‘Public Read/Write’

23. Cosmic Marketing Solutions is a marketing firm which uses a custom object called ‘Digital Marketing Contract’ to store customers’ contracts related to services like search engine optimization, newsletter campaigns, online promotion, etc. A custom profile called ‘Marketing Team’ has been created in Salesforce for users in the marketing team. The custom profile allows these users to view, edit, and create digital marketing contracts in Salesforce. However, only two senior marketing users should be able to delete the contracts. What should the company’s system administrator do to meet this requirement?

Choose 1 answers.

A. Create a new custom profile by cloning the 'Marketing Team' profile, and assign it to the two senior users.

*B. Assign the 'Marketing Team' profile to the two senior users, and create a permission set to grant the 'Delete' permission.

C. Assign one of the standard profiles to the two senior users.

D. Create a new custom profile by cloning a standard profile, and assign it to the two senior users.

24. A company uses Salesforce Classic and has a read-only account sharing model. The company uses Enterprise Territory Management and has an active territory model with the following territories: Canada, Northeast, Southwest, and California. A sales rep in California would like to share his accounts (read/write access) on a case-by-case basis with all of the reps in the Northeast and Southwest territories. What can the rep use to accomplish this?

Choose 1 answer

*A. Use the /’Sharing/’ button on the account record and share as needed with the Northeast and Southwest territories

B. Create a permission set that grants account record access to the Northeast and Southwest reps as needed

C. Ask the Salesforce administrator to create a sharing rule that grants read/write access to the accounts owned by the sales rep and share that with the Northeast and Southwest reps

D. Use the /’Sharing/’ button on the account record and share as needed with each rep in the Northeast and Southwest territories.

25. An administrator wishes to delegate the responsibility of resetting passwords and creating new users to his assistant who has limited knowledge of Salesforce. The Administrator does not wish to give him full administrative rights, as it might cause a problem. What is the most appropriate solution in this case? Choose 1 answer.

A. Create a custom profile and give only limited access to create users and reset passwords

*B. Assign the user to a delegated group that has user administration permission

C. Create a custom profile and give administrator permission to it

D. Open a case with Salesforce for this type of profile creation.

26. The users of an organization require edit access to all contacts associated with accounts they own. In many cases, some of the related contact records are owned by the account owner and some are owned by other users. Which organization-wide default sharing setting can be used for the Contact object to meet this requirement?

Choose 1 answer.

*A. Controlled by Parent

B. Public Read Only

C. Private

D. Public Read/Write

27. A user has reported that they do not see the ‘Contact Type’ field on the contact detail page. What would the administrator check first?

Choose 1 answer.

A. Field level security assigned to the user

*B. The contact page layout displayed for the profile assigned to the user

C. The role assigned to the user

D. The contact page layout assigned to the user

28. The Sales manager asks the administrator how she can share dashboards and reports with select users. What is true regarding the sharing of Reports and Dashboards?

Choose 1 answer.

A. For a user to view a report or dashboard, it needs to be shared with the user

B. All users have access to reports and dashboards in all folders

C. The owner of the report or dashboard needs to manually add users to an access list to view a report or dashboard

*D. For a user to view a report or dashboard, the folder needs to be shared with the user

29. An organization has a read-only opportunity sharing model. It also uses Enterprise Territory Management and has an active territory model with the following territories: Japan, United States, France, and Argentina. The VP of Sales would like the reps in Japan and France to have read/write access to the opportunities owned by reps in the United States. How can the Salesforce administrator configure the system to meet this requirement?

Choose 1 answer.

A. Change the organization-wide default setting of opportunities to ‘Public Read/Write’

B. Create two sharing rules based on users assigned to territories

*C. Create a sharing rule that shares the opportunities owned by US reps with a public group consisting of members in the Japan and France territories

D. Ask United States reps to manually share their opportunities with the reps in Japan and France

30. If a Sales Manager wants to add a Powerpoint file to a new Content Library but not make it visible to other sales users until a later time, what should the Sales Manager do?

Choose 1 answers.

*A. Add the file to the library but not add any library members

B. Save the Powerpoint in the private Library of the Sales Manager

C. Add the file to a library, add the sales public group as members but don't assign any permissions

D. Disable the view permissions of the content object for the user's profile

31. An administrator is told to look through the login forensics to spot any suspicious attempts to gain access to the org. Which of the following can login forensics provide?

Choose 3 answers.

A. The number of logins per role and profile

*B. The average number of logins per user per a specified time period

*C. Who logged in more than the average number of times

*D. Who logged in during non-business hours

32. The Salesforce administrator needs to set up organization-wide default settings for all the standard and custom objects. Which of the following is true regarding organization-wide default settings?

Choose 1 answers.

*A. 'Public Read Only' is only available for standard objects

B. 'Controlled by Parent' setting is only available for custom objects

C. 'Private' setting is only available for custom objects

D. 'Public Read/Write/Transfer' setting is only available for Cases and Leads

33. An administrator is setting up a new org for a company with over 300 employees that will require setup of several roles and profiles. Which statement regarding profiles and roles is correct?

Choose 1 answers.

*A. The role hierarchy determines record access in a private data sharing model

B. The profile hierarchy determines record access in a read only sharing model

C. A role determines what parts of the application the user can access

D. A profile controls what records a user can see in the application

34. The Marketing Director of Cosmic Supermart would like Salesforce users to see only the campaign members whose lead or contact records they can access in Salesforce. What can a Salesforce Administrator do to fulfill this requirement?

Choose 1 answers.

*A. Modify the organization-wide sharing default setting for the Campaign Member object.

B. Modify the organization-wide sharing default setting for the Campaign object.

C. Use a criteria-based sharing rule defined on the Campaign object to grant access to campaign members.

D. Use a criteria-based sharing rule defined on the Campaign Member object to grant access to campaign members.

35. What options does an administrator have regarding the page displayed after a user logs out of Salesforce?

Choose 3 answers.

*A. Display the standard Salesforce login page

*B. Display a custom logout page

*C. Display a custom single sign-on page

D. Display the 'Home' page of a custom application in Salesforce

E. Display a web tab with the company's public website

36. Arthur is helping Zaina on an opportunity and needs to view and update the details of the account, account contacts and the opportunity record. The sharing setting on accounts and opportunities is set to Private. How should the administrator meet this requirement?

Choose 1 answers.

A. Ask Zaina to add Arthur to the Opportunity Team

B. Create a sharing rule to give access to Arthur

*C. Ask Zaina to add Arthur to the Account Team

D. Add Arthur to the role hierarchy above Zaina to give him visibility

37. The CTO of Global Media Corporation would like to refine their security policies. He wants all of the Salesforce users in his organization to change their password after 60 days. The password should have a minimum password length of 12 characters, and the maximum invalid login attempts should be 3. What should the Salesforce Administrator consider when configuring this?

A. A request to Salesforce is required to change the password policy

B. 'Password Policies' settings can be maintained on the user detail page

*C. 'Password Policies' can be maintained at the organization level

*D. 'Password Policies' settings can be maintained for each profile

38. Which of the following can be stored and accessed in folders via tabs in Salesforce Classic?

Choose 3 answers.

A. Mail Merge Templates

*B. Dashboards

*C. Documents

D. Email Templates

*E. Reports

39. In ABC corporation, different sales teams should not have access or visibility to Price Books of other teams when adding them to opportunities. How can this be configured?

A. Set the organization-wide default sharing setting for Price Book to 'Private'

*B. Set the organization-wide default sharing setting for Price Book to 'No Access' and add sharing to grant access to users that should have visibility to each Price Book

C. Price Book access is controlled by Product sharing settings

D. Set the organization-wide default sharing setting for Price Book to 'Use'

40. Michelle is a sales associate who is required to share certain records of a custom object called ‘Delivery’ with four sales managers. Only the records on which the value of the ‘Status’ field is ‘Pending’ should be shared with the sales managers. The organization-wide default setting of the custom object is set to ‘Private’, and the ‘Grant Access Using Hierarchies’ checkbox is deselected. No other user in the organization should have access to these records if they do not already have access. How can this be achieved?

Choose 1 answers.

A. Create a sharing rule for the Delivery object to share records with the role associated with sales managers.

B. Enable 'Grant Access Using Hierarchies' for the Delivery Object.

C. Update the organization-wide default setting of the Delivery object to 'Public Read Only'.

*D. Create a sharing rule for the Delivery object to share the records with a public group that contains the sales managers who should have access.

41. Universal Containers uses Lightning Experience. The company has a Sales & Marketing email template folder, which contains the Sales and Marketing subfolders. Each of these subfolders stores email templates that were created by the Marketing Manager. If the Marketing department hires a new intern that needs to modify all the email templates in both subfolders, what’s the most efficient action that the Salesforce Administrator can take to share these templates with the intern?

Choose 1 answers.

A. Grant Edit access to each email template in the Sales and Marketing subfolders

B. Grant Edit access to the Sales & Marketing folder

*C. Grant Manage access to the Sales & Marketing folder

D. Grant Edit access the Sales and Marketing subfolders

42. Which of the following is true regarding the addition of an identity verification method to a user’s account?

Choose 1 answers.

A. Only a Salesforce Admin can add identify verification methods for users

B. Salesforce blocks the added identify verification method until the email is confirmed

*C. An email confirmation is sent to the user if a new identity verification method (e.g. mobile phone) is added

D. Salesforce calls the user to confirm that the identify verification method is valid

43. In a private sharing model, will a manager be able to edit account records owned by a user below them in the role hierarchy?

Choose 1 answers.

A. Only if a sharing rule has been created

B. Only if 'Grant Access Using Hierarchies' setting is checked

*C. Yes, access is granted by default to users in a higher role for standard objects

D. No, users in higher roles are only able to view records owned by users below them in the role hierarchy

44. In a private sharing model, how can users at the same level of the role hierarchy have access to each other’s data?

Choose 1 answers.

A. A sharing group can be set up to grant access

B. Permission sets can be added to allow access

*C. Sharing rules can be added to grant access

D. Users at the same level in the role hierarchy will have access to other users data at the same level by default

45. Dan works for RPI Pharmaceuticals, which uses a Requisition Form custom object to order supplies. Employees create order records. The supply manager then manages the orders, and needs to maintain fields that the employees do not need visibility to as those fields are related to managing the orders. Assuming that Field Level Security is not changed, which configuration should Dan use?

Choose 1 answers.

A. 2 Record Types and 2 Page Layouts

*B. 2 Page Layouts

C. 1 Record Type and 1 Visualforce Page

D. 2 Record Types and 1 Page Layout

46. Which of the following can be done on an object’s page layout?

Choose 3 answers.

*A. Make fields read-only

B. Add Help Text to fields

*C. Make fields required

*D. Change columns and sort order of related lists

47. The support team requested the Salesforce Administrator to create a second email field for capturing an additional customer email address. After 6 months the support team found that the field was not used and wants to delete it. What is true about deleting fields?

Choose 2 answers.

*A. If a custom field has been deleted, the field, its data and the field history can be restored for a limited time

B. If a custom field has been deleted, the field and data can be restored but not field history

C. Custom fields cannot be deleted, they can only be deactivated

*D. Custom fields cannot be deleted if there are any references to them

48. An administrator sets up an assignment rule that assigns leads based on a number of criteria. What happens if a record meets multiple assignment rule criteria?

Choose 1 answers.

A. The record is assigned to the administrator

*B. Salesforce records an error in the assignment rule log

C. Salesforce processes the rules according to the rule order and stops when a record meets the criteria

D. Salesforce assigns the record that meets the criteria of the last rule

49. John Foster is a Salesforce Administrator at Global Support Inc. The support team reported to him an issue that every time they open a case from an account they need to fill all the account-related field information such as Account Owner, Owner Email, and Account Address manually. What should John do to automate this process?

Choose 1 answers.

*A. Create a Case assignment rule to copy the required Account fields

B. Create Formula fields to retrieve the required Account information

C. Create a Workflow rule to copy the required Account fields

D. Create a Validation rule to copy the required Account fields

50. After switching to Lightning Experience, the Sales Manager wants the administrator to customize the Opportunity page. What actions can be performed to customize a record page in the Lightning App Builder?

Choose 3 answers.

A. Components can be created

*B. Components can be added

C. Components can be resized

*D. Components can be reordered

*E. Components can be removed

51. There is a requirement to link an Opportunity record type to a process. Which process should the administrator attach this to in order to meet this requirement?

Choose 1 answers.

A. Solution Process

B. Support Process

C. Lead Process

*D. Sales Process

52. In an org with a large number of custom objects and custom fields, the administrator notices that there are many duplicate picklists. Which feature can help to eliminate duplicating sets of picklist values across fields and objects?

Choose 1 answers.

A. Common Picklists

*B. Global Value Sets

C. Master Picklists

D. Reusable Picklists

53. An administrator is considering making adjustments to custom fields on the Employee custom object. What are some considerations when changing the field type of a custom field?

Choose 3 answers.

A. It is not possible to change the field type of a custom field

*B. Depending on the new field type, data loss may occur

*C. Assignment and escalation rules may be affectedD. The field type of a custom field that is referenced by Process Builder can be changed

*E. Any list views based on the field may be deleted

54. If the ‘Annual Revenue’ standard field on the account object is not required, what can be done to remove access to it?

Choose 2 answers.

*A. Remove it from page layouts

B. Use a permission set to hide the field

*C. Hide it using field-level security

D. Delete the field from the object

55. The Service Operations Director of Cosmic Service Solutions would like the picklist values of the ‘Status’ field on the Case object modified. What options are available to modify the standard field? Choose 3 answers.

A. Additional values cannot be added but standard values can be deleted.

B. New values can be added but standard values cannot be deleted.

*C. The values can be reordered.

*D. Additional values can be added.*E. The standard values can be deleted.

56. An administrator has created two custom objects: Job and Job Application. She created a lookup relationship between the two objects, but now realizes it should have been master-detail. What does she need to do to change the relationship?

Choose 1 answers.

A. Delete any Job Application records and then change the type of the relationship field

B. Delete the relationship field on the Job Application object and create a new master detail relationship field

C. A lookup relationship cannot be changed to a master-detail

*D. Make sure that all Job Application records have a value in the Job field and change the type of the relationship field

57. The Marketing department would like to have a visual representation for tracking the lifecycle stages of campaign records with guidance similar to what Sales utilizes for Opportunities in Lightning Experience. How can the administrator help accomplish this?

Choose 1 answers.

A. It cannot be accomplished. Only opportunities can have this visual representation

B. Create a new picklist and and modify the Campaign page in Lightning Experience

*C. Create a picklist value and a new path, then modify the Campaign page in Lightning Experience

D. Create a new picklist, record type, and modify the Campaign page in Lightning Experience

58. A Salesforce administrator thought it would be a good idea to set up a business process for a new custom object called ‘Purchase Order’. Which of the following are valid considerations regarding business processes provided by Salesforce in Salesforce Classic and Lightning Experience?

Choose 1 answers.

A. Business processes are available for all standard and custom objects

B. Business processes can be assigned to custom objects by making a request to Salesforce support

*C. Business processes are available only for standard objects such as Lead, Solution, Opportunity, and Case

D. Business processes are available for the Lead object only

59. An administrator is tasked with ensuring better data quality in the org and is considering implementing universally required fields. What is true regarding universally required fields?

Choose 3 answers.

A. Field level security overrides required fields

*B. Required fields can be applied to text, number and picklist fields

*C. The field is automatically added to all page layouts

*D. The field cannot be hidden

60. The administrator has been asked to create record types. It is known that business processes should be created before the creation of record types.

Which of the following objects is an exception to this rule? Choose 3 answers.

*A. Lead

B. Campaign

*C. Case

*D. Opportunity