1) When Chatter is enabled in an org, the following happens (choose all that apply).
A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
D. All users are added to the All Chatter group
E. All of the above
Answer: :ABC
2) Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user - eliminating the need to create the same dashboard
for multiple users.
A. True
B. False
Answer: A
3) The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records
Answer: ABCD
4)
When creating a sales process, the System Administrator will be modifying/filtering the values of the field.
A. Amount
B. Stage
C. Next Steps
D. Status
E. Close Date
Answer: B
5)
The following are true about scheduling and emailing reports.
A. The running user determines whose data is visible on the report.
B. The running user must have access to the folder in which the report is saved.
C. All email recipients must have access to the same folder.
D. The report is emailed within 30 minutes of the Preferred Start Time
E. All of the above
Answer: E
6)
Which of the following are true about formula fields?
A. They are read-only
B. They will not display on record edit pages
C. They will not display on record detail pages
D. They are not searchable
E. They will not display on reports
Answer: ABD
7) Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.
A. True
B. False
Answer: A
8) In order to enable multi-currency feature in Salesforce, you must
A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you've implemented Salesforce.
Answer: A
9) Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.
A. True
B. False
Answer: A
10) If a user has public read-only access to records [that he/she does not own], the following are true.
A. The user can view the record but not edit it
B. The user can view and delete the record, but not edit it
C. The user can change the owner of the record
D. The user can search for the record
E. The user can report on the record
Answer: ADE
11) What should a system administrator use to disable an application for a group of users?
A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles
Answer: D
12) System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).
A. True
B. False
Answer: A
13) What should a system administrator consider before importing a set of records into Salesforce.
A. The import file should include a record owner for each record
B. Validation rules are not triggered when importing data using the import wizard
C. Data should be de-duplicated in the import file prior to import
D. Currency field values will default to the personal currency of the record owner
Answer: :AC
14) To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.
A. True
B. False
Answer: A
15) When you Delete a lead from a campaign, it deletes the lead record itself.
A. True
B. False
Answer: B
16) In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to
both objects.
A. True
B. False
Answer: A
17) Which objects support business processes?
A. Opportunities
B. Leads
C. Campaigns
D. Accounts
E. Solutions
F. Cases
G. Contacts
Answer: ABEF
18) Which of the following can be used to create a back up of data from Salesforce?
A. Weekly Data Export
B. Data Loader
C. Import Wizard
D. Reports
E. Dashboards
Answer: ABD
19) When you add a custom object tab, all of the following will be accessible with the object EXCEPT
A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports
Answer: D
20) Use to filter or segment picklist values based on the user's profile.
A. Record Types
B. User Profiles
C. Role Hierarchy
D. Business Processes
E. Field Level Security
Answer: A
21) Locale settings control how users view date formats, time formats and number formats.
A. True
B. False
Answer: A
22) Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
A. True
B. False
Answer: A
23) The system administrator was testing workflow rules and needs to delete pending time- based workflow actions. How can he/she do this?
A. Delete the workflow rule
B. Deactivate the workflow rule
C. Delete the actions in the Time-based Workflow queue
D. Reset passwords for all users of the org
E. None of the above
Answer: C
24) Which report type provides a simple list of data with no subtotals?
A. Matrix
B. Summary
C. Tabular
D. Custom
E. Standard
Answer: C
25) You will need a security token to access Salesforce via (choose all that apply)
A. Import Wizard
B. Data Loader
C. Salesforce for Outlook
D. All of the above
Answer: BC
26) YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and
one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports,
Answer: A
27) Will two different users get the same search results on searching for a common keyword?
A. Yes
B. No
Answer: B
28) Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called
A. Dashboard Component Snapshot
B. The Running User
C. Chatter Groups
D. Dashboard Component
E. Dynamic Dashboards
Answer: A
29) In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.
A. True
B. False
Answer: B
30) Which of the following are not standard objects?
A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns
Answer: C
31) Folders are used to organize the following (choose all that apply)
A. Dashboards
B. Reports
C. Documents
D. Email templates
E. All of the above
F. None of the above
Answer: E
32) Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
A. The Login History related list on the user's record
B. The user's profile
C. Manage Users | Login History
D. Call salesforce.com Support
Answer: AC
33) If a lead is converted without a value in the company field, what happens?
A. A Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
D. Nothing
Answer: B
34) Queues can be made up of the following
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users
Answer: ABC
35) A checkbox can be the controlling field to a dependent picklist.
A. True
B. False
Answer: A
36) A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible
Answer: B
37) Which of the following are actions triggered by workflow rules?
A. Email
B. Task
C. Field update
D. Record update
E. Record creation
F. Outbound message
G. Time trigger
Answer: :ABCF
38) A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.
A. True
B. False
Answer: A
39) Used to set the default levels of access for users to records they do not own.
A. Organization Wide Defaults
B. Roles Hierarchy
C. Profiles
D. Sharing Rules
E. Manual Sharing
Answer: A
40) The following can be done by a System Admin to a standard field.
A. Change the field label
B. Add help text
C. Add/edit values of a picklist
D. Delete the field
E. All of the above
F. None of the above
Answer: ABC
41) Which of the following are part of the Service Cloud offering?
A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes
Answer: BC
42) Which feature effectively allows you to "lock" the converted amount on closed opportunities?
A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above
Answer: D
43) Which statement about custom summary formulas is true?
A. Reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within a report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in a report built from a custom report type
Answer: BD
44) The determines if a user can read, create and edit Contact records, the
determines if he can see/edit contact records owned by his subordinates.
A. Role, Profile
B. OWD, Sharing rules
C. Sharing rules, Role Hierarchy
D. Profile, Role
Answer: :D
45) Which of the following are true about Master/Detail relationship in custom objects?
A. Sharing is inherited from parent
B. Child needs to be manually deleted when parent is deleted
C. Only child fields are available for reporting
D. Lookup field child is required
Answer: AD
46) Which combination of objects is available when creating a custom report type for Chatter reports?
A. Opportunities, Followers, User Feed
B. Accounts, User Feed, Comments
C. Users, User Feed, Comments
D. Chatter Groups, Members
Answer: CD
47) Name one place where inline Editing is not currently possible. (Choose 2 answers)
A. List Views
B. Related Lists
C. Edit Page
D. All of the above
Answer: BC
48) An S-Control may be all of the following EXCEPT:
A. HTML
B. XML
C. URL
D. Snippet
Answer: B
49) All of the following may be uploaded to the AppExchange Directory EXCEPT:
A. Custom Tabs
B. Custom Fields on Custom Objects
C. Custom Fields on Standard Objects
D. Custom Assignment Rules
Answer: C
50) All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:
A. External Id
B. Parent External Id
C. Record Id
D. Record Number
Answer: D
51) When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
A. Opportunity Close Date Only
B. Product Date Only
C. Schedule Date Only
D. Commit Date
E. Opportunity Close Date, Product Date, Schedule Date
Answer: A
52) Which one does NOT apply to Custom Formula Fields?
A. Custom Formula Fields can reference other formula fields
B. Custom Formula Fields can reference standard fields
C. Custom Formula Fields can reference custom fields
D. Custom Formula Fields can calculate across objects
Answer: A
53) How many fields (columns) can be displayed on a Customizable Related List?
A. 50
B. 10
C. 25
D. 100
Answer: B
54) Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
A. List Views
B. Reports
C. Search
D. None of the above, the user cannot see the field at all
Answer: D
55) It is possible for a User to own a record and not see it if they don’t have the Read Permission to the Object.
A. True
B. False
Answer: A
56) What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com
B. User is taken to App Exchange
C. User is taken to developer.force.com page
D. None of the above
Answer: :C
57) A check box can be a controlling field in a field dependency:
A. True
B. False
Answer: A
58) All the following are Main Setup areas in Salesforce.com EXCEPT?
A. Personal Setup
B. App Setup
C. Data Setup
D. Administration Setup
Answer: C
59) Custom Formula fields do Not support which of the following functional expression?
A. Adding multiple records together
B. If/then/else conditional statements
C. Clickable image buttons
D. Combine text strings together
Answer: C
60) An S-Control may be used in all of the following ways EXCEPT:
A. Dashboard Component
B. Custom Button
C. Custom Link
D. Import Wizard
Answer: :D
61) Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules
Answer: C
62) In Spring’11 salesforce.com release Dynamic Dashboards have been launched for which edition:
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition
Answer: C
63) What information may be updated on the Company Profile?
A. Language, Locale, and Time Zone
B. Fiscal Year
C. Primary Contact and Address Information
D. Forecasting
E. All of the above
Answer: ABC
64) Are Tags searchable from standard Search component?
A. Yes
B. No
Answer: A
65) What is a Managed Package?
A. A managed package is a collection of application components that are posted as a unit on AppExchange
B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.
C. Allows the system Administrator to modify the application
D. Managed packages do not include locked components and cannot be upgraded
Answer: AB
66) Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role,
can they view
each other's data?
A. Yes
B. No
Answer: B
67) Which of the following settings directly affects Date fields to display as MM/DD/YYYY?
A. Local
B. Time Zone
C. Language
D. Default Currency
Answer: A
68) Which of the following is the new workflow feature of Spring’11 Release?
A. Workflow Rules
B. Flows
C. Field Update
D. Outbound messages
Answer: B
69) Where are active currencies located?
A. Security Control
B. User record (Personal Setup)
C. Company Profile
D. None of the above
Answer: :BC
70) Field Sets works on both Standard as well as Custom Objects?
A. True
B. False
Answer: A
71) What information does the Company Profile Hold?
A. Language, Locale, and Time Zone
B. Licenses, Storage and Used Space
C. Fiscal Year
D. Forecasting
E. None of the above
Answer: ABC
72) Which action must be taken to view contacts associated with a case in the console?
A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified
Answer: D
73) Select the best component to use if you want to list the top five sales performers on a dashboard.
A. Chart
B. Table
C. Metric
D. Gauge
Answer: B
74) The difference between an opportunity record type and a sales process is:
A. The sales process controls the stage field, the record type controls all other picklist fields
B. The record type controls the stage field, the sales process controls all other picklist fields
C. The record type controls the picklist fields
D. The sales process controls all picklist fields
Answer: A
75) Recent Items use the?
A. Edit Pagelayout
B. Detail Pagelayout
C. Sidebar
D. Related List
Answer: C
76) Is possible to view a forecast based on all of the following EXCEPT:
A. Territory
B. Product Family
C. Date Range
D. Sales Team
Answer: D
77) For which objects you have business processes?
A. Lead
B. Opportunity
C. Case
D. Account / Contact
E. Solutions
Answer: ABCE
78) If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
A. True
B. False
Answer: B
79) Users can be deleted from salesforce.com
A. True
B. False
Answer: B
80) Fields hidden using Field Level Security are subject to Data Validation Rules.
A. True
B. False
Answer: B
81) Custom Web Tab may consist of all the following EXCEPT:
A. A URL
B. A URL that passes salesforce.com data like an organization's name
C. An S-Control
D. An S-Control snippet
Answer: B
82) Case Assignment Rules are based on elapsed time
A. True
B. False
Answer: A
83) How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
Answer: C
84) To make a field required, which of the following is used) (Pick the best possible answer)
A. Page Layout
B. Field Level Security
C. Profile
D. Both Page Layout and Field Level Security
Answer: A
85) If the System Administrator set a user to create only a certain record type, this user's ability to view other record types is affected.
A. True
B. False
Answer: B
86) What is not found on a Company Profile?
A. Language, Locale, and Time Zone
B. Profiles
C. Licenses
D. Storage and Used Space
E. Manage Currencies
F. Fiscal Years
Answer: B
87) What is parallel approval Routing?
A. When you can mass assign your locked records to users in your same Role
B. The ability to send approval requests to yourself multiple times, so you can approve a record
C. The ability to take back approval requests once you have sent them
D. The ability to send approval requests to multiple approvers in a single step
Answer: D
88) What can an administrator customize for the Service Cloud console?
A. Whether the record opens as a primary tab or subtab
B. The fields displayed in the highlights panel
C. The interaction log fields displayed for objects without an Activity History related list
D. Whether the SoftPhone displays in the footer or sidebar
E. The objects displayed in the navigation tab
Answer: ABE
89) Maximum number of values allowed in a controlling field is:
A. 500
B. 100
C. 300
D. 200
Answer: C
90) Following are the Custom Business Objects EXCEPT:
A. Use Force.com builder to build your own objects
B. Standard Salesforce.com Objects
C. Capture key, related information that applies to your business
D. Correlate to tables in the database
E. All of the above
Answer: B
91) A Workflow Approval process may be used for all of the following objects EXCEPT:
A. Opportunity
B. Users
C. Assets
D. Contracts
Answer: B
92) You can create the following Email Template Formats: Choose 4
A. Text
B. Visual Force
C. HTML with Letterhead
D. XML Templates
E. Custom HTML
Answer: ABCE
93) How many workflow rules can you create per entity?
A. 10
B. 15
C. 20
D. 25
Answer: D
94) Standard reports are visible through the Reports search.
A. True
B. False
Answer: B
95) Are custom object reports accessible when you add a custom object tab?
A. Yes
B. No
C. Only if the Object is not related to any other object
Answer: B
96) Which of the following are standard Salesforce applications?
A. Ideas
B. Campaigns
C. Administration
D. Call Center
E. Sales Center
Answer: AD
97) What is a Dashboard made of?
A. Tables
B. Summary Reports
C. Charts
D. Gauges
Answer: ABD
98) The Salesforce Console is an example of what?
A. API
B. Third Party Web integration/Application
C. UI
D. Java Script
Answer: C
99) You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.
A. True
B. False
Answer: A
100)Which statements are true about Cloud Scheduler?
A. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
B. Cloud Scheduler is now enabled by default for all organizations.
C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
D. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the
meeting.
E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.
Answer: BCE
101) IF(ISPICKVAL(picklist_field)) has the same output as:
A. VAL(picklist_field)
B. CASE(picklist_field)
C. CASE("picklist_field")
D. Picklist_field(VALUE)
Answer: B
102) A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass email
C. Deny a user access to other users leads
Answer: B
103) You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:
A. True
B. False
Answer: B
104) You CANNOT delete standard fields but you can remove non-required standard fields from a page layout
A. True
B. False
Answer: A
105) When converting a lead, what values are transferred to the opportunity?
A. Amount = Lead Amount
B. Close Date = Today
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in list
Answer: CD
106) Custom Picklist fields can be either controlling or dependent fields
A. True
B. False
Answer: A
107) This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in
the page layout.
A. Lookup Relationship
B. Master-Datail Relationship
C. Master-Detail-Sub detail Relationship
Answer: A
108) Identify the true statements about the workflow approval process?
A. When a record is submitted for approval the Admin can edit the record
B. You can forward an email approval request to another email address
C. The approvers delegate can also approve a request
D. Approvers can view an approval request from their home page
E. Approvers can only access an approval page from the application
Answer: AD
109) Both accounts and users can exist in multiple territories.
A. True
B. False
Answer: A
110) Which of the following is a standard Profile?
A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager
Answer: :BD
111) Custom Report Types (CRT) allows you to build a framework from which users can create and customize reports in the report wizard but not in report builder.
A. True
B. False
Answer: B
112) If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
A. True
B. False
Answer: B
113) Which of the following statements are true about Data Validation?
A. Validation rules apply to all new and updated records for an object.
B. Validation rules can update fields which are not included in a page layout.
C. Validation rules can referrence fields which are not included in a page layout.
D. If an error message is not set, a default message will be prompted instead.
E. All of the above.
F. None of the Above.
Answer: AC
114) What are two sources from which cases can be created?
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook
Answer: CD
115) Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular
Answer: B
116) A Workflow rule can only be triggered when a record is created.
A. True
B. False
Answer: B
117) When you delete a Contact, it's associated Campaign Member record is deleted as well.
A. True
B. False
Answer: A
3)
What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data
Answer: B
3)
A Record Owner has the following privileges:
A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities
Answer: ABC
3)
You must meet the following prerequisites before enabling territory management? Choose 2 answers
A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile
Answer: AB
3)
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:
A. Hide Details
B. Hide Details and Add Events
C. Show Details
D. Show Details and Add Events
Answer: B
3)
What is Force.com Builder? Choose 3 answers:
A. Point-and-click customization tool
B. Group standard and custom tabs into new custom applications
C. Modify the applications to meet your needs – (No- Coding)
D. Customize standard applications provided by Salesforce.com or build their own on- demand applications
E. Build custom Applications
Answer: ACE
3)
A Profile can have many users, but a user can have only one profile.
A. True
B. False
Answer: A
3)
The formula editor may be used all of the following places EXCEPT:
A. S-Control
B. Formula Field
C. Default values on Standard Fields
Answer: C
3)
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
A. True
B. False
Answer: B
3)
The account owner, opportunity owners, and case owners may or may not be the same user.
A. True
B. False
Answer: A
3)
The Report Builder is different from the Report Wizard.
A. True
B. False
Answer: A
3)
Which can be accessed by a Chatter Free user?
A. People
B. Content
C. Profiles
D. Groups
E. Files
F. Leads
Answer: ACDE
3)
Which of the following is part of the Sales Cloud 2?
A. Accounts and Contacts
B. Cases
C. Marketing and Leads
D. Solutions
E. Content Library
F. Opportunities and Quotes
Answer: ACEF
3)
Every profile, including profiles associated with Customer Portal users must have at least one visible app.
A. True
B. False
Answer: B
3)
All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default
Answer: D
3)
Up to 25 custom lookup fields can be defined per object.
A. True
B. False
Answer: A
3)
Which of the following are setting options for the User Interface?
A. Enable Collapsible Sections
B. Show Quick Create
C. Show customer Sidebar Components on All Pages
D. Transfer all Open Opportunities
E. Enable Drag-and-drop scheduling on List Views
Answer: ABCE
3)
A new list view can be created from within the console
A. True
B. False
Answer: B
4)
Which of the following components is displayed only if the record in the detail view has associated records?
A. List view
B. Mini Page Layout
C. Console layout
D. Mini View
Answer: D
4)
Which of the following cannot be on the controlling side of the Dependent Picklist?
A. Checkbox
B. Custom Picklist
C. Standard Picklist
D. Multi Select Picklist
Answer: D
4)
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers
A. Component header
B. Individual groups
C. The Y - axis
D. Legend entries
E. The X- axis
Answer: BDE
388
4)
Which email address option is available to override the From Email Address in a Workflow Email Alert?
A. An active Administrator's email address
B. A manual entered email address
C. An active user's email address
D. An Organization -wide email address
Answer: D
393
4)
Which Feature is not available in Salesforce.com?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP ranges
Answer: C
394
4)
Identify the statement that correctly defines data validation
A. Data validation ensures the integrity of data before its saved in SF
B. Data validation ensures the integrity of data after its saved in SF
C. Data validation ensures the integrity of data when data is imported in SF
D. Data validation ensures the integrity of data when data is exported in SF
Answer: A
397
4)
Which action type is represented by an icon in the process visualizer? Choose 2 answers
A. Request rejection details
B. View recall details
C. Start a new task
D. Send an email alert
Answer: :CD
401
4)
Which of the field types cannot be used as an External Id?
A. Text Field
B. Number Field
C. Picklist Field
D. Email Id Field
Answer: C
403
4)
Dashboards can be created by using Standard Reports as Source Reports?
A. True
B. False
Answer: A
406
4)
How many roles can you create for your org?
A. 200
B. 300
C. 500
D. No Limit
Answer: C
411
4)
File attachments, document tabs, and sales force content count towards Data Storage:
A. True
B. False
Answer: B
413
4)
Which tool should be used to Import more then 65000 records in Salesforce.com?
A. SFDC Import Wizard
B. Data Loader
Answer: B
414
4)
Which of the following will not bypass Identity Confirmation? (Select one)
A. The user’s profile has IP login restrictions enabled.
B. The user has logged into Salesforce previously from their current IP address.
C. The user has activated this computer before and has a stored activation cookie.
D. The user’s record has the "Bypass User Identity Confirmation" checkbox enabled.
E. The user is logging in from an IP address within the list of trusted networks.
Answer: D
419
4)
Which action can be performed on the Campaign Member object? Choose 3 answers MMM
A. Relate a business account to a campaign record
B. Create validation rules related to the campaign member record
C. Create custom lookup field to another object
D. Change a lead to a contact from the campaign member record
Answer: ABD
420
4)
Which statement is TRUE regarding Dynamic Dashboard:
A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component
Answer: A
423
4)
The size limit for documents uploaded is:
A. 1 Megabyte
B. 3 Megabyte
C. 5 Megabyte
D. 25 Megabyte
Answer: C
424
4)
How does an agent submit an article for publishing? Choose 3 answers:
A. Promote an Answer for consideration
B. Re-assign an article to the publishing queue
C. Publish an article to the solution category
D. Submit an article upon closing a case
E. Publish at-will, with "Manage Articles" profile permission
Answer: ADE
425
4)
Which of the following is not a Standard Salesforce.com Application?
A. Service
B. Sales
C. Call Center
D. Community
E. Marketing
Answer: A
426
4)
A role has many to many relationships with the user?
A. True
B. False
Answer: B
430
4)
What would prevent a user from including fields when running a report?
A. Field-level security & page layouts
B. Page layouts only
C. Field-level security only
D. None of the above
Answer: C
431
4)
Which cannot be done on a Salesforce to Salesforce connection finder?
A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce
Answer: D
434
4)
Which Step is not a part of creating custom application?
A. Selecting tabs
B. Adding a logo
C. Selecting profiles
D. Creating a custom object
Answer: D
437
4)
Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?
A. Console layout
B. Mini Page Layout
C. Detail View
D. Related Objects
Answer: B
442
4)
Which function can be performed using enhanced profile management? Choose 2 answers
A. Merge profiles
B. Make mass permission modifications across multiple profiles
C. Make mass profile name changes
D. Edit profile permissions directly in a list view
Answer: BD
447
4)
Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an
Administrator build this into the application? Choose 2 answers
A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event
C. Customize the campaign member related list on the lead or contact object
D. Create Cross-object formula fields to display lead or contact record details on a campaign member record
Answer: BC
448
4)
Author and the owner have same access to the document
A. True
B. False
C. Neither True nor False
Answer: B
451
4)
Which statement is TRUE regarding look up filters? Choose 2 answers
A. Lookup filters are available in the Partner and Customer Portals
B. Lookup filters can restrict lookup dialog results based on fields on the source object
C. The special date values "Today" and "This Month" are valid criteria options.
D. Lookup filters are case sensitive
Answer: AD
455
4)
Why would you use early triggers?
A. To escalate a case according to a time zone
B. To allow notification before a case actually escalates
C. To escalate any case within a period
D. To send an auto response email to customers
Answer: B
459
4)
What type of field can a lookup filter be applied to? Choose 3 answers mmm
A. Hierarchical relationship fields
B. Master-Detail relationship fields
C. Relationship fields for records owned by queues
D. Lookup fields to the Account, Contact, User, and Custom Objects
E. Lookup fields to the Activity object
Answer: ABD
462
4)
How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard
component?
A. Customize dashboard components
B. Customize dashboard settings
C. Customize source reports
D. Customize field settings
Answer: D
463
4)
Field Level Security cannot be used to make a field required.
A. True
B. False
Answer: A
464
4)
What is true about a Role?
A. Controls the level of visibility that users have to an or
B. data
C. Role is required while creating Record types
D. A user must be associated to one role
E. A user may be associated to one role
Answer: AD
468
4)
Do Validation rules get enforced on the Lead Conversion?
A. Yes
B. No
Answer: B
473
4)
In order to implement more business process multiple record types must also be implemented:
A. True
B. False
Answer: A
477
4)
Data validation ensures the integrity of data when data is exported in SF
A. True
B. False
Answer: B
478
4)
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are
formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task.
A. True
B. False
Answer: A
481
4)
Is it true that campaigns and opportunities have many to many relationship?
A. True
B. False
Answer: B
485
4)
Which is a capability of Chatter? Choose 3 answers:
A. Receive updates related to records followed by a user
B. Share updates, files, and links with Leads and Contacts
C. Receive recommendations for users and records to follow
D. Follow people within Salesforce organization
E. Post updates, files, links to Chatter pages
Answer: ADE
490
4)
Which is a capability of a campaign? Choose 2 answers MMM
A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign
Answer: AC
491
4)
Which of the statements is/are true for data validation?
A. Data Validation can enforce data integrity as well as make a field required in the page layout
B. Data Validation can prevent duplication of records
C. Data Validation run on the client machine after the user clicks the Save button
D. Data Validation rules are not enforced when using API & import operations
E. Validation rules can be activated / deactivated by the user
Answer: AB
492
5)
Which of the following is not part of the Profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles
Answer: E
496
5)
Formatting of report is maintained when it is exported via Printable View?
A. True
B. False
Answer: A
499
5)
Which Salesforce editions support Sandbox?
A. Unlimited
B. Professional
C. Contact Manager
D. Group
E. Developer
F. Enterprise
Answer: AF
504
5)
If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
A. True
B. False
Answer: A
508
5)
It is possible for an Account to be part of multiple Territories?
A. Yes
B. No
Answer: A
510
5)
Customizable Forecasting is a prerequisite in order to enable territory management?
A. True
B. False
Answer: A
514
5)
Account team is a set of users that normally work together on ?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases
Answer: A
518
5)
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
A. Yes
B. No
Answer: A
520
5)
Which Type of Reports can't be used to create groups of data or charts?
A. Tabular
B. Summary
C. Matrix
D. None of the Above
Answer: A
521
5)
Can a user restrict access with the help of the sharing rules?
A. Yes
B. No
Answer: B
525
5)
How many fields can be enabled for tracking on a custom Object?
A. 10
B. 20
C. 30
D. 40
Answer: B
528
5)
Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
A. Validation Rule
B. Big Deal Alert
C. Opportunity Alert
D. Big Ticket Email
Answer: B
533
5)
On which of these areas Data Validation rules are enforced but no feedback is given to users?
A. Lead Convert
B. Record Merger
C. Web-TO-Case
D. SalesForce Mobile
E. Self Service Portal
Answer: C
535
5)
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.
A. True
B. False
Answer: A
537
5)
Which of the following does not need business process?
A. Leads
B. Opportunities
C. Contacts
D. Cases
Answer: C
542
5)
Record type picklist filtering applies to dependent picklists.
A. True
B. False
Answer: A
547
5)
The opportunities fields of the campaign statistics section on a campaign detail page will
only be populated for the campaign designated as the primary campaign source?
A. True
B. False
Answer: A
548
5)
Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages
B. Control which fields, related lists, and custom links users see, on detail and edit pages only
C. Control which standard and custom buttons display on detail pages and related lists
D. Determine whether fields are visible, read only, or required, on detail and edit pages only
E. All of the Above
Answer: E
553
5)
All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?
A. True
B. False
Answer: A
558
5)
Which of the following are not controlled by the Page layouts?
A. Custom Fields
B. Sections
C. Related List
D. Custom Button
E. Validation Rule Error message
Answer: E
563
5)
Escalation rules only run during the business hours with which they are associated?
A. True
B. False
Answer: A
564
5)
You can use conditional highlighting for summary and matrix report only.
A. True
B. False
Answer: A
568
5)
A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data.
A. True
B. False
Answer: :A
572
5)
Which of the following statements about a user record are true?
A. Each has its own unique username.
B. Each has its own username which is not necessarily unique.
C. Both active and inactive users use license.
D. Each user must be associated with a profile.
E. Some users are not associated with any Role.
Answer: ADE
573
5)
Conditional highlighting can not be used for?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. None of the Above
Answer: :A
576
5)
Which objects can be stored in a folder?
A. Emails
B. Documents
C. Dashboards
D. Reports
Answer: BCD
578
5)
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when
interacting with Salesforce.com?
A. Accounts
B. Asset
C. Console
D. Call Center
E. Campaign
Answer: C
580
5)
Which of the following statements is/are true for sharing rules? (Check all that apply)
A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults
B. Sharing rules apply only to new records owned by specified role or group member
C. When you transfer records from user to another, the sharing rules are removed during the transfer.
D. You cannot change the specified groups or roles for sharing rules.
Answer: AD
583
5)
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads
B. Accounts
C. Opportunities
D. Solutions
Answer: C
585
5)
An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
A. Yes
B. No
C. Depends on the Settings
Answer: B
588
5)
What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record
B. He is not able to see the Opportunity Record
C. This case can never arise
Answer: B
592
5)
Opportunity products can be linked in a Lookup Relationship:
A. True
B. False
Answer: B
597
5)
Which of the following is not an available function in the Formula Fields?
A. HyperLink
B. Substitute
C. RPad
D. Vlookup
Answer: D
600
5)
Which of the following cannot be used as a source report for the Analytical Snap Shot?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used
Answer: C
604
5)
How many Solution records can be imported via Import Wizard?
A. 500
B. 5.000
C. 50.000
D. Solution Records cannot be imported via Import Wizard
Answer: C
606
5)
What are the three core building blocks of Security and Access in Salesforce?
A. Profile Restriction
B. Organization-wide Defaults
C. Profiles
D. Role Hierarchy
E. Sharing
F. Chatter Groups
Answer: BDE
608
5)
Which types of files can be accessed from the Files tab?
A. Files attached to a Chatter group post
B. Files in Content Workspaces
C. Files attached to a Chatter profile post
D. Files uploaded to the Documents tab
E. Files uploaded to the Solutions tab
Answer: ABC
612
5)
A controlling picklist can have up to how many values?
A. 399
B. 500
C. 400
D. 350
E. 450
F. 300
Answer: F
615
5)
To email a report to other users, the report must be in a public folder with access granted to the other users?
A. True
B. False
Answer: A
617
5)
If a Report is run which returns 20,000 records then:
A. All 20K records are displayed in the UI
B. First 2K records are displayed in the UI
C. 10 Reports each having 2K records are created
D. Report Fails and an error is reported
Answer: B
622
5)
Can the User Records be permanently deleted from the Salesforce.com?
A. Yes
B. No
C. Depends on Profile Settings of the Administrator
D. User Records can be archived so that they are available on request
Answer: B
624
5)
In which of the following edition you can create a Managed Package?
A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition
Answer: C
626
5)
Auto Response rules work on which objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
Answer: A
628
6)
Which are true about Email to Salesforce Enhancements after Spring 11 release?
A. You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like
us to first try to automatically assign them.
B. Is now available in all editions except contact manager and group.
C. You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items.
D. These enhancements will automatically apply without the need for setup.
Answer: AC
632
6)
What is the maximum number of actions you can have per Workflow Rule?
A. 10
B. 20
C. 30
D. 40
E. 70
F. 80
Answer: F
636
CORRECT TEXT 6)
How does a Profile differ from a Role?
A.
Answer: Profilecontrolswhatausercando(readcreateeditdelete)withrecords
637
6)
From the below …identify the WF action?
A. Create inbound messages
B. Create tasks
C. Create mobile alerts
D. Create section updates
Answer: B
Explanation:
Explanation/Reference:
Match the WF steps to setup the requirement Task: set up
Email Alert: Templates Field Update: Field Rule: criteria
641
CORRECT TEXT 6)
Why are Sharing Rules used?
A.
Answer:
Toopenupaccesstorecordsyouwouldn’tnaturallygetthroughOrganizationWideDefaultsandRoleHierarchy.TheyaretheexceptionstotheOrganizationWideDefaults.
643
CORRECT TEXT 6)
How can users obtain a security token?
A.
Answer: 1.Bychangingtheirpassword
Explanation:
2. By resetting their security token via the Salesforce UI
647
6)
Tab settings allow System Admin to customize which tabs are visible to users:
A. True
B. False
Answer: A
649
6)
What statement is true regarding a custom field formula?
A. Not reference standard, custom, or other objects
B. Can contain formulas upto 4000 character
C. 4000 character is the limit on the compiled size of the formula
D. Formula can reference themselves
Answer: C
652
6)
What is the maximum number of records that return in a report without exporting the results?
A. 6500
B. 5000
C. 3000
D. 2000
E. 4000
F. 3900
Answer: D
653
CORRECT TEXT 6)
If your Marketing team needed to add 10,000 existing leads to a campaign at one time, what would be the best way to do this?
A.
Answer: Createareport
656
6)
You can set a default value for a custom field.
A. True
B. False
Answer: A
657
6)
How would you allow collaborative access to accounts , contacts, contracts, opportunities, and cases of a US Sales rep, and Asia sales rep, and an EMEA sales
rep?
A. By Creating three sharing rules between them
B. By creating a public group with all three Sales Reps
C. By changing the Org wide defaults
Answer: B
659
CORRECT TEXT 6)
What does the Role Hierarchy control?
A.
Answer: Controlsdatavisibilityandrecordrollup
664
6)
Which of the following statements is true about computer activation?
A. It is required to activate additional IP addresses for accessing SF.
B. It is required for all IP addresses and browsers.
C. It is required to access SF online.
D. It is required to identify regular SF users.
Answer: A
667
6)
The org wide default is set to private. Phil smith the owner of ABC account is a US Sales
Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales
rep owns an opportunity associated with the ABC account. Identify the correct role access.
A. Phil can view but cannot edit Tims ABC opportunity
B. TIM cannot VIEW / EDIT phils account
C. Phil can EDIT and VIEW Tims ABC opportunity
D. Tim can VIEW and EDIT Phils account
E. Tim can VIEW but cannot EDIT phils account.
Answer: CE
669
6)
What can users do when Chatter feed tracking is enable for dashboards? Choose 2 answers.
A. Follow files and links for a dashboard.
B. Follow posts and comments for a dashboard.
C. Follow posts and comments for the dashboard source reports.
D. Auto-follow dashboards created by the user.
Answer: BC
670
6)
Final reject actions can include actions such as email alerts
A. True
B. False
Answer: A
671
6)
Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B
accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers)
A. Approved
B. Denied
C. Approval process is revoked
D. Approval changes to pending stage due to conflict within approvers
Answer: B
672
6)
Will WF evaluate rules retroactively?
A. Yes
B. No
Answer: B
Explanation:
Explanation/Reference:
When a WF is created, SF will only evaluate the rule for records created / edited from that moment forward, it will not evaluate workflow rules retroactively. That’s
tasks/emails will not
be created for existing records in the DB that already meet the criteria necessary for the rule to trigger.
677
6)
The maximum number of values in controlling picklists is the same as in dependent picklists.
A. True
B. False
Answer: B
681
6)
How many Custom Summary Formulas can you have per report?
A. 1
B. 2
C. 3
D. 4
E. 5
F. 6
Answer: E
686
6)
A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an
administrator enable this?
A. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission.
B. Create the dashboard as dynamic dashboard.
C. Grant the sale manager the "Manage Dynamic Dashboards" permission.
D. Grant the sales manager the "View My Teams Dashboards" permission.
Answer: BD
687
6)
Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this?
A. The user Role is insufficient to view this tool
B. Email is unchecked for that profile in FLS
C. This is a bug and must be escalated
D. Mass mail is not enabled for the profile.
E. Mass mail is not checked in FLS
Answer: BD
689
6)
Active Currencies live in Company Profile, user record (Personal Setup) and in Opportunity (Record).
A. True
B. False
Answer: :A
691
6)
Select the order in which the Workflow actions fire in Salesforce.
A. Field Updates, Outbound Messages, Email Alerts, Tasks
B. Field Updates, Tasks, Email Alerts, Outbound Messages
C. Apex before Triggers, Apex after Triggers, Workflow Rules
D. Email Alerts, Outbound Messages, Field updates
Answer: B
696
6)
Data Validation Rules are executed for a field (vs. as record).
A. True
B. False
Answer: B
697
6)
Which of the following cannot be done by a user to records owned by others when the organization wide default is set to Read / Write to an object?
A. Add related records
B. Search Records
C. Delete records
D. Change ownership
E. Report on records
F. Edit details on records
Answer: CD
700
6)
Can logins on specific days be restricted?
A. Yes
B. No
Answer: A
Explanation:
Explanation/Reference:
By setting the start and end times on the profile login hours to the same value.
703
6)
Identify the correct statement from the given list.
A. Lookup field link two objects
B. Lookup fields affect security
C. Lookup fields change the record ownership
D. Lookup fields can be used to delete an object
Answer: A
704
6)
The number of formulas in a Custom summary formula is limited to:
A. 5000
B. 3900
C. 4000
D. 3000
Answer: B
709
6)
When is a workflow rule triggered?
A. When a record that was closed now becomes open again
B. When you delete a record
C. When you are assign a record
D. When it is edited to meet the rule trigger criteria
Answer: D
713
CORRECT TEXT 6)
What profile permission is required for editing and deleting public tags?
A.
Answer: TagManager.Note:TagManagerisenabledbydefaultfortheSystemAdministratorprofile.
715
6)
What are the two main parts of WF?
A. Actions and Time triggers
B. Rules and Actions
C. Email Alerts and Field updates
D. Rules and Tasks
Answer: B
719
6)
Customer Portal users can view the tags section of a page, if it is included in a page layout.
A. True
B. False
Answer: B
722
6)
How can you export accounts and contacts in a Contact Manager edition of Salesforce?
A. Since there is no Weekly Export in contact manager, you can instead install Salesforce for outlook.
B. You can create a report on those records and use the "Export Details" button.
C. Use Connect for Outlook because Salesforce for Outloook does not run without API.
D. Export those records using weekly data export from "Setup > Administration Setup > Data Management > Export".
E. There is no export option in Contact Manager
Answer: B
723
6)
Which are true about Trialforce Email Branding?
A. It is available only in Unlimited, Enterprise and Developer Editions
B. It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com.
C. Trialforce Email Branding is automatically enabled for existing partners with Trialforce and when a new partner request Trialforce.
D. Trialforce Email Branding only applies to users who sign up for your application through Trialforce.
Answer: BD
725
6)
Only users with "Create and Customize" permission can access the Report?
A. True
B. False
Answer: A
730
6)
Data Validation rules are also enforced using the API and Import Wizards.
A. True
B. False
Answer: A
733
6)
Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range?
A. True
B. False
Answer: B
737
6)
Users can be restricted to view a particular field in views, searches and reports by hiding the field at
A. Page Layout
B. Field Level Security
C. User Profile
D. None of the Above
Answer: B
740
6)
Which statements are true about standard fields?
A. Std fields are created by Admin
B. You can delete std fields
C. You can change the std field labels
D. You can remove required std fields from a page layout
Answer: C
742
CORRECT TEXT 7)
Who can manually share records?
A.
Answer: RecordOwnerAnyoneabovetheRecordOwnerinHierarchy&theSystemAdmin
746
7)
You can create email alerts for workflow rules on activities.
A. True
B. False
Answer: A
Explanation:
Explanation/Reference:
You can't create email alerts for workflow rules on activities.
749
CORRECT TEXT 7)
Where are Cases created?
A.
Answer: OntheCasesObjectandAccountorContactRelatedLists.
750
7)
Can you uninstall an AppExchange application once it has been deployed?
A. Yes
B. No
Answer: A
755
CORRECT TEXT 7)
What elements are required for a workflow approval process?
A.
Answer: ApprovalActionApprovalProcessApprovalRequestApprovalSteps
Explanation:
Assigned Approver(s) Email Approval Request Initial Submission Action Final Approval Action Final Rejection Action Outbound Messages Record Locking
759
7)
Who can submit an idea to Salesforce.com IdeaExchange?
A. Salesforce.com partners
B. Sales force employees
C. Salesforce.com users
D. Anyone who has a login to Idea Exchange
Answer: D
761
7)
Can standard fields be removed from the Page Layout?
A. True
B. False
Answer: A
764
7)
The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by month, with a review of the previous
6 months. Which report format would you use to create this custom report?
A. The Tabular Report
B. The Summary Report
C. Matrix Report.
Answer: C
766
CORRECT TEXT 7)
Determine if the description is Master/Detail or Lookup: Up to 25 such relationships
A.
Answer: Lookup
767
7)
The Director of Sales wants a report that meets the following criteria:
All accounts in NY, MA, PA and NJ Account rating of "Hot" or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account
rating or the annual revenue.
Which report format would you use to create this custom report?
A. The Tabular Report
B. The Summary Report
C. Matrix Report.
Answer: A
768
CORRECT TEXT 7)
What are Public Groups?
A.
Answer: SharingbetweenUsersotherPublicGroupsRolesandRoles/Subordinates
771
CORRECT TEXT 7)
Where do images for email templates, Cloud Scheduler, etc. need to be stored?
A.
Answer: InSFDocuments
774
CORRECT TEXT 7)
How does the Import Wizard perform matching when updating records?
A.
Answer: BySalesforceID
778
7)
Inline Editing updates the field when
A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above
Answer: B
780
7)
Workflow rules never trigger on converted leads
A. True
B. False
Answer: A
Explanation:
Explanation/Reference:
Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization.
783
7)
Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria:
A. True
B. False
Answer: A
784
7)
Custom Summary Formulas are based on hard record values but used to create a temporary formula for custom reporting needs.
A. True
B. False
Answer: A
785
CORRECT TEXT 7)
Dashboard components can consist of:
A.
Answer: Chart
Explanation:
Tables - As of Spring '10, Tables can have 4 columns Metric
Gauge
Custom S-Control Visual force Page Not graphs
786
7)
As a system administrator you can create page layout in the console and assign it to profiles.
A. True
B. False
Answer: A
788
7)
What objects have standard business processes?
A. Leads
B. Opportunity
C. Cases
D. Contacts
E. Sales (Opportunities)
F. Solutions
Answer: ACEF
793
CORRECT TEXT 7)
Define the Solution Manager Profile.
A.
Answer: Standarduserperm+canmanagersolutions&solutioncategories
797
CORRECT TEXT 7)
When can inactive assignment rules be run on leads?
A.
Answer: Duringleadimport
799
7)
Is the DataLoader Cloud based?
A. No
B. Yes
Answer: A
801
CORRECT TEXT 7)
What do Business processes do?
Business Processes track sales, support, solution, cases
A.
Answer: A
806
CORRECT TEXT 7)
What does the default locale impact?
A.
Answer: Theformatofdateandnumberfields.
808
7)
Based on existing Master-Detail and Lookup relationships between objects, Sys Admins can create Custom Report Types to:
A. Choose which standard and custom objects to display
B. Select which fields can be used as columns
C. Define both inner and outer joins
Answer: ABC
811
CORRECT TEXT 7)
What can Delegated Admins do?
A.
Answer: ViewAll&ModifyALLAccessbyObject
815
CORRECT TEXT 7)
Which takes precedence: User's language setting or Company profile default language?
A.
Answer: User'slanguagesetting.
817
7)
You can't package workflow rules with time triggers.
A. True
B. False
Answer: A
818
7)
Workflow rules on custom objects are automatically deleted if the custom object is deleted.
A. True
B. False
Answer: A
823
7)
The Self Service Portal and Customer Portal are the same technology?
A. Yes
B. No
Answer: B
826
CORRECT TEXT 7)
When would you choose to build a Public Group?
A.
Answer: Tosimplifythenumberofsharingrulesbuiltorwhendefiningfolderorlistviewaccess.
830
7)
What is a roll-up summary field?
A. A roll-up summary fields lets you rollback the data that was changed last week.
B. The roll-up summary field is a custom field that aggregates child record information in to parent record
C. The roll up summary field is only accessible via API.
D. The roll up summary field gives you a summary of the data type and object relationship
Answer: B
834
CORRECT TEXT 7)
Define the system Admin profile.
A.
Answer: "SuperUser"-Cancustomize&administratetheOrg
835
CORRECT TEXT 7)
Define the Read Only Profile.
A.
Answer: Canonlyviewrecords
839
CORRECT TEXT 7)
When you define a Data Validation Rule, what must you also define?
A.
Answer: Theerrormessage.
844
CORRECT TEXT 7)
How are Cases assigned?
A.
Answer: AssignmentRule
847
CORRECT TEXT 7)
What does a workflow approval process do?
A.
Answer: ItelectronicallycapturesabusinessapprovalonaSFdatarecord.
848
CORRECT TEXT 7)
Why utilize Account Teams and Sales Teams?
A.
Answer: Teamsareusedforcollaborationsharingandforreportingpurposes.
853
CORRECT TEXT 7)
Determine if the description is Master/Detail or Lookup: Lookup field on child is always required.
A.
Answer: Master/Detail
857
CORRECT TEXT 7)
How does a Profile differ from a Role?
A.
Answer: Profilecontrolswhatausercandowithrecords(readcreateeditdelete.TheRolecontrolsthelevelofvisibilitythatusershavetoorganizationsdata.
858
CORRECT TEXT 7)
Standard Fields are?
A.
Answer: CreatedbySFandcomesinOrg.Fieldpropertiesnoteditable.
862
7)
What are the three editions of Salesforce?
A. PE Professional Edition EE Enterprise EditionUE Unlimited Edition
Answer: A
865
7)
When you delete a product, the opportunity associated with that product will be suspended until further action is taken.
A. True
B. False
Answer: B
868
7)
The running user of a dashboard overrides the sharing model to see the high-level summary data for everyone at the level of the Running User and below.
A. True
B. False
Answer: A
872
7)
Can the DataLoader access all objects?
A. Yes
B. No
Answer: A
873
8)
If a field on page layout is required and is read-only on FLS, what would the user experience on UI?
A. The user is able to enter value because it is required
B. The user is not able to edit it because it is read only
C. The user is not able to see it
D. The user is able to edit it but not able to save it
Answer: B
876
8)
What is the limit on the compiled size of the Formula Field Select the correct choice?
A. 1k
B. 2k
C. 3k
D. 4k
Answer: D
879
8)
Which of these are inherited from objects on homepage in a console layout?
A. Related lists
B. Custom objects
C. Field level security
D. Page layout
Answer: BC
883
8)
What is the role of "Primary Object" when creating custom report types?
A. It lets us know if it can be the source of the dashboard
B. For reporting
C. To let the user select values in the view picklist
D. To ensure all are using the same set of business rules
Answer: C
885
8)
Org wants to create a follow up task based on a field change. Which is the best way to do it?
A. Workflows
B. Rollup summary
C. Assignment rules
D. Record types
E. Workflow approvals
Answer: A
886
8)
Your recycle bin record limit is times the Megabytes (MBs) in your general storage
A. 20
B. 50
C. 250
D. 500
Answer: C
891
8)
You can map a single column from the CSV file to multiple fields in Salesforce SFA.
A. True
B. False
Answer: A
894
8)
What is the process to create a custom app?
A. Create new App, select logo, assign profile
B. Create new object, select logo, create profile
Answer: A
896
8)
Which is not true about enhanced list views? (Choose 2)
A. Multiple records can be edited in list views
B. Dependent picklist can be edited with inline editing in list views
C. Inline editing is possible with list views
D. Record types can be changed in list views
Answer: BD
898
8)
You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow
A. True
B. False
Answer: A
903
8)
A Lookup Field Relationship Select the correct choice
A. Links two objects together
B. Links two formulas together
C. Links two page layouts together
D. Links two Salesforce.com instances together
Answer: A
905
8)
Custom Fiscal Year works on a define once and use everywhere Rule Select
A. True
B. False
Answer: A
910
8)
A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it?
A. Profiles
B. Roles
C. Public groups
D. Sharing rules
E. Permissions
Answer: D
912
8)
What can stop a scheduled report-dashboard run?
A. The report is scheduled for every week
B. There is another report to be run 15 mins before that
C. The running user does not have access to the dashboard folder
D. The report is saved in a folder you do not have access to
Answer: C
914
CORRECT TEXT 8)
How does Cloud Scheduler Work?
A.
Answer:
WhenyouuseCloudSchedulertorequestameetingSalesforce.comcreatesauniqueWebpageforyourmeetingthatdisplaystheproposedmeetingtimes.Wheninviteesvisitth
epagetheyselectthetimesthatworkforthemandsendyouareply.Salesforce.comtracksalltheresponsessoyoucanpickthebesttimetomeetwhenyouconfirmthemeeting.
917
8)
A Workflow Alert can be tracked in Activity History
A. True
B. False
Answer: A
920
8)
A custom lead field can be mapped to:
A. One case comment
B. Two contact fields
C. One account field
D. One solution field
Answer: C
925
8)
When is a custom object created?
A. When there is a need to create a custom field
B. To enhance the look of the application
C. To capture unique data of the business
D. When there is a need to add custom tabs
Answer: C
8)Specifying a "running user" in dashboard means:
A. Any user above running user can edit and delete the dashboard
B. Any user below running user can view only their own records
C. Any user can view all records that the running user role can view
D. Only the running user can view the dashboard
Answer: C
8)During a lead import, you can choose to enable active assignment rules as part of the import
A. True
B. False
Answer: A
8)You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to.
A. True
B. False
Answer: B
Explanation:
Explanation/Reference:
You must have at least read access to the contacts, leads and person accounts that you request a meeting with.
8)What can a user do an account record that has been manually shared read/write with him/her? (Select 2)
A. View the account
B. Edit the account
C. Transfer the account
D. Delete the account
E. Share it to other users
Answer: AB
8)Which statement is true about custom summary formula?
A. It cannot reference other formula fields in an object
B. It cannot be used in graphs
C. It can only be used in Standard Reports
D. It can only be used in Custom Reports
Answer: A
8)If territory management is enabled for your organization and a lead is converted, how does it get assigned?
A. Gets assigned to lead owner's territory
B. Based on assignment rule
C. Get assigned to the user's territory
D. Based on territory field
Answer: A
8)An account team can be added by all Except:
A. Owner
B. Anyone in the team
C. Anyone above owner in role hierarchy
D. Administrator
Answer: B
946
8)
You can only import only one language at a time per CSV file
A. True
B. False
Answer: A
950
8)
What is a Record Type? Select the right choice
A. Allows you to define different sets of picklist values for both standard and custom picklist
B. Allows you to define different sets of picklist values only for standard picklist
C. Allows you to define different sets of picklist values only for custom picklist
D. Allows you to define different sets of picklist values only for new picklist
Answer: A
8) All of the following are true about Validation Rules EXCEPT:
A. All active validation rules are run each time at save
B. Validation rules are not enforced on existing dat
C. They only run during subsequent record creation / updates
D. You can enter records through Data Loader bypassing the Validation Rules
E. Multiple error messages may be displayed at one time
F. Validation rules can be activated / deactivated by admin
Answer: C
8) The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?
A. Yes
B. No, because auto-number is a standard field
C. No, only multi select picklist can be custom created
D. No, only 1 custom field can be created per object
Answer: A
8) The organization wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
A. Hide details
B. Show details and add events
C. Hide details and add events
D. Add events
Answer: B
8) You can delete the Standard Price Book or a price book that is on an opportunity.
A. True
B. False
Answer: A
8)You can enable Chatter in your organization without updating to the new look and feel?
A. True
B. False
Answer: B
8)It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist:
A. True
B. False
Answer: A
8)Picklist dependency rules are not enforced during Import
A. True
B. False
Answer: A
8)
What happens if chatter is enabled in an org with 15 or fewer users?
A.
Answer: Allusersautomaticallyfolloweachother.
9)Existing records that meet the Workflow Rule criteria trigger the Rule.
A. True
B. False
Answer: B
9)What is true about a Web-to-Lead?
A. An online form to capture lead information
B. Determines which Email Template to send to leads generated via Web-to-Lead
C. Contains Rule Entries that determine criteria for determining
D. Email Template response content published on your web site
Answer: AD
9) When creating a recurring event what are the maximum occurrences by interval?
A. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10
B. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10
C. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5
D. Daily: 365 Weekly: 52 Monthly: 12 Yearly: 1
Answer: B
9)Which graphs rely on grand total for dashboards?
A. Metric and table
B. Metric and gauge
C. Table and gauge
D. Table and line
Answer: B
9) Data storage include the following: (check all that apply)
A. Salesforce Chatter
B. Files in attachments
C. Cases
D. Email Messages
E. Ideas
Answer: CDE
9) What objects may be imported or updated using the Import Wizard? (check all that apply)
A. Accounts
B. Opportunities
C. Leads
D. Contract
E. Contact
Answer: :ACE
9) Can you include attachments in the Data Export.
A. True
B. False
Answer: A
9) Which of the following are reasons for creating a Validation Rule?
A. To prevent users from entering bad data
B. To ensure users enter data only when it is required
C. To prevent bad data being imported
D. To hide fields from certain users
E. A, B, C & D
F. A, B, & D
G. A, B, & C
H. A, C & D
Answer: C
9) How many External ID fields can you have per object?
External ID: When importing custom objects, solutions, or person accounts, you can use external IDs to prevent duplicate records from being created as a result of
the import operation.
A. 1
B. 2
C. 3
D. 4
E. 5
F. 6
Answer: C
9) Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?
A. Multiple Languages for Salesforce Knowledge
B. Salesforce Knowledge Article Number
C. Additional Case Article Fields Available for Reports and the Articles Related List
D. Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)
E. Global Search for the Service Cloud Console
Answer: ACD
9) A solution can only belong to one category.
A. True
B. False
Answer: B
9) Record types are used to implement custom business processes by associating them to specific
A. Objects
B. Page Layouts
C. Records
D. Campaigns
Answer: B
9) Which statements are true about business processes?
A. Each business process is associated with one or more record types
B. Each record type is associated with one or more business processes
C. For opportunity objects records are created before business processes
D. Record types implement business processes through page layouts
E. Record types help track sales lifecycle s across divisions, groups and markets.
Answer: AD
9) Which of the following was NOT a new feature in Summer 09?
A. Workflow Visualizer
B. Enhanced Chart Analytics
C. List Views for Sales Teams
D. Enhanced Page Layout Editor
Answer: D
9) Records in the recycle bin do NOT count against your organization's storage limits
A. True
B. False
Answer: A
9) Which of these has many-to-many relationship?
A. Each solution is associated with one case, one case associated with only one solution
B. Each solution is associated with one case, but a case can be associated with multiple solutions
C. Each solution can be associated with multiple cases, but a case can be associated with only one case
D. Each solution can be associated with multiple cases and a case can be associated with multiple solutions
Answer: D
9) You cannot mass remove records from an approval process; removal of records must be done one by one.
A. True
B. False
Answer: B
9) Select all that are custom field types. (check all that apply)
A. Phone
B. List Box
C. Number
D. Percent
E. Email
Answer: ACDE
9) What is true about Lead Assignment Rule?
A. Determines how Leads are automatically routed to User or Queue
B. Contains Rule Entries, pre-defined business rules, that determine lead routing
C. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)
D. Users have visibility into the Lead Queues to which they are members
Answer: AB
9) Roll-up summary and formula fields are always read-only on detail pages.
A. True
B. False
Answer: A
9) Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member.
A. True
B. False
Answer: A
9) A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports
& Dashboards?
User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?
A. Another System Administrator had already enabled it.
B. There is no Report Builder Upgrade spring 11 just made it available to all profiles.
C. That is not the right click path to do the upgrade.
D. They created their Salesforce Org after the Spring 11 releas
E. Thus there is no need for the upgrade.
Answer: AD
9) Formula fields can be converted from or to other field types.
A. True
B. False
Answer: B
9) You can use the import wizard to erase existing field values. Once a custom field is deleted, can it be restored?
A. Yes
B. No
Answer: A
Explanation:
The "recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data.
9) The system automatically maps standard lead fields to standard account, contact, and opportunity fields
A. True
B. False
Answer: A
9) If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.
A. True
B. False
Answer: A
9) Which of the following statements are true about Import wizard?
A. You can import Accounts, contacts, leads, solutions and custom objects using the Import wizard
B. You can work with both records of data and metadata
C. When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400KB
D. Standard users can import up to 50000 account or contact records per session
Answer: :AC
9) Users with which Permission can install or uninstall AppExchange packages from the AppExchange
A. Download AppExchange Packages
B. View AppExchange Packages
C. List AppExchange Packages
D. Visit AppExchange Packages
Answer: A
9) What is the limit of Master-Detail Relationships per object?
A. 35
B. 25
C. 15
D. 3
E. 2
F. 8
Answer: E
9) Queues can be setup for which objects? (check all that apply)
A. Leads
B. Accounts
C. Opportunities
D. Custom Objects
E. Cases
Answer: ADE
9) Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message.
A. True
B. False
Answer: :B
9) What is true regarding a Running User
A. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
B. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own
C. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own
D. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role
hierarchy.
Answer: A
9) If the primary object on a custom report is a custom object, and the custom object is deleted, then the custom report type and any reports created from it will
automatically be deleted.
A. True
B. False
Answer: A
9) Why would you create different Record Types?
A. To allow users to use different page layouts
B. To allow users to see different values in picklists depending on their job function
C. To allow users to use different Business Processes depending on their job function
D. All of the above
Answer: D
9) Which of following is granted by the Manage Territories Permission (Select all that apply)?
A. Create and edit territories
B. Add and remove users from territories
C. Create and Edit Forecasts
D. Create and edit account assignment rules
E. Manually assign accounts to territories
F. Configure organization-wide territory management settings
Answer: ABDEF
9) If you relabel a Standard Object the standard list views on every Salesforce tab will automatically be renamed.
A. True
B. False
Answer: B
9) While Scheduling an email reports user specifies all except
A. Specify a running user
B. Link to report
C. Specify a frequency
D. Set start and end dates
Answer: :B
9) You have to enable the Report Builder Upgrade first to use Scatter Charts.
A. True
B. False
Answer: A
10) Which administrative permissions are necessary in order to edit profiles?
A. Manage Users and Customize Application
B. View Setup and Configuration, Manage Users and Customize Application
C. View Setup and Configuration, Manage Users and Manage Profiles
D. Manage Profiles and Manage Users
E. View User Configuration, and Manage Users
F. View setup and Configuration, View User Configuration, Manage Users and Manage Profiles
Answer: B
10) Email templates used in all of the following features must be public and active EXCEPT
A. Web-to-Lead & Web-to-Case
B. Send Email to a Contact
C. Email-to-Case or On-Demand Email-to-Case
D. Assignment rules
E. Escalation rules
Answer: B
10) Do users have to display the jump page every time they create a new record?
A. Yes
B. No
Answer: B
10) Identify the statements that define Apex data loader?
A. Can be used to insert or extract SF records
B. Can be used to insert,update,delete or extract SF records
C. Can be used only to update and delete SF records
D. Can be used to read,extract and load data from CSV
E. Can be used to read,extract and load data from any MS office file
Answer: BD
10) If I'm looking at a detail page, how do I know what record type it is?
Answer: FortabsthathavemultiplerecordtypesdefinedyoucanlookattheRecordTypefieldonthepage.Howeverthisfieldmustbeaddedtothepagelayout.
10) Which of the following are true about mapping fields for lead conversion (Multiple correct answers):
A. You can map between text and picklist fields
B. You can map Number, Currency, or Percentage fields of differing lengths.
C. You can map Text or Text Area to long text area fields
D. You cannot map auto-number fields to fields of type Text or Text Area
E. You can map auto-number fields to Picklists
F. If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.
Answer: ACEF
10) You can use inline editing to maintain all detail pages in the application except for....?
Answer: DocumentsandForecasts
10) What would you change if all of your online help was displayed in English and you wanted it to be German?
A. Default Language
B. Default Locale
C. Time Zone
D. Default Currency
Answer: A
10) What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply).
A. Schedule Dashboards
B. Run Reports
C. Manage All Data
D. View Setup and Configuration
Answer: ABD
10) Records & Record Detail Pages: SFDC lets me print list views for Accounts, Campaigns, Cases, Contacts, Leads, or Opportunities.
A. True
B. False
Answer: A
10) Adding Records: If I add a duplicate record because I haven’t searched before adding a new one, the following events will be likely to happen:
A. The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate
B. I will complain when I inevitably end up adding notes or events to the wrong record
C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston
D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together.
E. All of the above
Answer: ADE
10) Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity?
A. Any person, organization or company that may be interested in your products and services, not yet customer
B. The Icon is a green Star Man.
C. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforc
D. The Icon is a file folder.
E. Any individual or influencer associated with an account that you want to track in Salesforc
F. The Icon is a business card.
G. Any potential revenue-generating event (“sales deal” ) that you want to track in Salesforc
H. The Icon is a Coin.
Answer: D
10) SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the
businesses I am selling to, and remember who to contact for certain aspects of a sale.
A. True
B. False
Answer: A
10) When creating a custom report type all objects display in the Primary Object drop-down list, including those you do not have permission to view. For example, even
if you don’t have permission to view leads, leads are available in the Primary Object drop-down list so that you can build lead report types for other users.
A. True
B. False
Answer: :A
10) Once you define a custom fiscal year structure, your company can not return to the
standard fiscal year calendar.
A. True
B. False
Answer: A
10) To track revenue gain or loss based on currency fluctuations, you must implement
A. Multi-Currency
B. Sandbox
C. Territory Management
D. Advanced Currency Management
Answer: :D
10) What is the max length of the field type "Text"?
A. 3200
B. 320
C. 255
Answer: :C
10) The Marketing User checkbox on a user record allows users to do which of the follow actions (Multiple correct answers):
A. Create campaigns
B. Edit campaigns
C. Delete campaigns
D. Configure advanced campaign setup
E. Use the campaign import wizard
Answer: ABCD
10) Which of these is NOT true of “list views” in SFDC:
A. I can choose different list formats from the drop-down menu at the top of any list.
B. List views can only be created or customized by my administrator
C. List views are customizable, and I can create and customize my own views
D. I can change my list view format for any record type by choosing a view type from the drop-down-menu
E. I can drag and drop columns within my list view to change the appearance or order of data
Answer: B
10) I can access a "list view" of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so I can see exactly what I need.
A. True
B. False
Answer: :A
10) You can only use standard fields when generating email and mail merge documents for leads or contacts.
A. True
B. False
Answer: B
10) Which of the following are true about the Default Division field on the User object?
A. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different divisio
B. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the
default division is not use
C. This setting restricts the user from viewing or creating records in other division
D. Users cannot change their divisio
E. Available only in organizations that use divisions to segment their data.
F. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different divisio
G. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the
default division is not use
H. This setting does not restrict the user from viewing or creating records in other division
I. Users cannot change their divisio
J. Available only in organizations that use divisions to segment their data.
K. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different divisio
L. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the
default division is not use
M. This setting does not restrict the user from viewing or creating records in other division
N. Users can change their division at any tim
O. Available only in organizations that use divisions to segment their data.
Answer: B
10) I can merge 3 records at a time in SFDC to clean up dupe.
A. True
B. False
Answer: A
10) Which of the following are true about Web-to-Lead:
A. Salesforce CRM runs field validation rules before creating records
B. All required fields must have a value before a record can be created
C. The format for date and currency fields captured online is taken from the users browser settings
Answer: AB
10) Regardless of what language is selected on the user record, all online help is displayed in the organization default language.
A. True
B. False
Answer: B
10) You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts
A. True
B. False
Answer: B
10) Does access to folders respect the role hierarchy?
A. Yes
B. No
Answer: B
10) What type of relationship should be built for a one-to-one?
A. Master-Detail Relationship
B. Look-up Relationship
C. Master-Detail Field
D. Look-up Field
Answer: :BD
10) When a record is deleted it sits in the recycling bin for 30 days
A. True
B. False
Answer: A
10) Editing Records: Required fields are marked by which color?
A. Blue
B. Green
C. Red
D. Black
Answer: C
10) What is the maximum length of the field type "Text Encrypted"?
A. 255
B. 191
C. 128
D. 256
Answer: B
10) Which option is NOT true of events?
A. Events are scheduled events or meetings
B. Events are to-do lists
C. I can invite participants to an Event (like scheduling a demo, for example)
D. Events automatically move to Activity History when the time of the Event is past.
Answer: B
10) Which will appear on your pipeline report?
A. Leads
B. Opportunities
C. Accounts
Answer: B
10) Which of following is granted by the Manage Cases Permission (Select all that apply)?
A. Set support business hours
B. Edit the Support settings
C. Set up Email-to-Case
D. Mass Transfer Cases
E. Create,Edit, and Delete custom fields on the Case Object
Answer: ABCD
10) A default person account record type named “Person Account” is automatically created when person accounts are enabled for your organization.
A. True
B. False
Answer: A
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